Mobile Usability Testing: 4 Essentials Steps

Mobile testing tools contribute to CRO by determining users’ goals and desires, deciding whether to change certain poorly performing portions of an application or website and generating new features. Everything is already understood when it comes to usability testing for the website on a PC. However, there are several challenges related to mobile device usability testing. How do you do a smartphone usability test?

Usability testing seems to be a great method for evaluating the functioning of your mobile application and ensuring that customers can navigate your software easily and successfully.

Set Specific Goals

An effective usability testing process begins with a thorough test strategy, which comprises, first and foremost, a set of goals to respond to questions: “What aspects of the application do I want to evaluate?” and “What do I need to know about these application features?”

Setting clear goals will assist you in better defining your audience, selecting the best testing environment, and providing a framework for analyzing the findings.

You will collect a large amount of qualitative data that might be difficult to comprehend. The key first stage is to develop a mobile usability roadmap to follow all across the workflow and to decide in advance on the exact features, design components, and functional operations to evaluate.

You’ll be able to map the data obtained and maintain your team focused upon those goals if you follow a rigorous strategy.

Keep Customers in Mind

Hundreds of programs are released every day, so it would be strange if consumers’ expectations would not rise accordingly under such conditions. To meet all of their demands and requirements, you should first determine who your clients are.

You should be aware of their age, gender, location, user habits, monthly income, and everything else that might help you form a clear mental image of the consumer. With this mental image in opinion, you may examine your projects through their perspective and assess how they would utilize it.

Of course, certain procedures are clear to a technical expert, but would they be evident to a middle-aged housekeeper? Or are you a teen? Simply focusing on your target demographic when undertaking mobile user experience testing will pay dividends.

It may even lower the number of smartphones on which you should test your application because many of these devices would not be utilized by your potential clients. To obtain such info, you might examine application market data, do market research, plus ask direct inquiries. Either technique will be enough to obtain the information you want. Although desktop/laptop internet usage is dropping, mobile internet usage has been rising steadily over the past few years. It’s essential to offer a positive user experience on your mobile apps because people are spending more and more time on their mobile devices. Join the Selenium Training today and become certified.

Essentially, the aim here is to examine the program through the eyes of a target audience. The better you will impersonate this client, the more they will appreciate the result.

Try Out Several Data Networks

This can be one of the most essential guidelines to follow when assessing the usability of a mobile application. The fact is that so many mobile apps require an Internet connection to function. There are several networks to which a device can access, especially while the user is traveling about.

3G, LTE, GPRS, Wi-Fi, or EDGE are all possibilities. Some of them seem to be quite fast, while others are far slower. You should ensure that the application can communicate with every one of them and it can detect regular network disruptions. Issues can occur while transitioning from a quick to a slow mode and vice versa. You wouldn’t want that to occur because a single blunder is frequently enough to convince a user to abandon the application.

Especially if they rely on something such as a GPS device or a map, but this does not excuse other applications. To ensure that your app can manage quick changes, test as many of those network carriers as feasible. And even a little bit more.

Be Analytical

After the testing stage, the actual job begins. With the information in hand, you should now analyze and aggregate it before attempting to make useful conclusions. Examine any notes, movies, and other material gathered to find patterns and trends.

It could be beneficial to categorize findings depending on the application’s functionality or UI. You want to walk away from the study knowing how consumers reacted to the software and where they encountered obstacles or unneeded complications.

The findings would then be presented in a way that’s also valuable to the whole development team, generally in the form of a single complete report. The material should make it apparent that the data is based on genuine user reactions, without inserted viewpoint or appeasements to members of the team.

The report may also provide specific suggestions for how to enhance the application, depending on the conditions.


As you would know users are extremely sensitive to the UI/UX design essentials that are provided by a product. Mobile usability testing, in turn, encourages businesses to focus further on the customer experience that distinguishes a great smartphone application from a bad one.

Author Bio:

Ayla Anderson is an enthusiastic blogger and marketing expert whose current interest is website and app development, digital marketing, mostly SEO. Therefore, she works part-time as a consultant for10 top web design companies, a digital marketing agency from Ukraine. She spends her spare time reading books and traveling.You can follow her on Twitter.

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