The US Department of Transportation said it would investigate the flight cancellations by Southwest Airlines. A severe winter storm that killed dozens of people.
While many airlines were forced to cancel flights due to the weather, Southwest Airlines was the most affected. About 4,000 domestic U.S. flights were canceled on Monday, according to tracking website FlightAware, of which 2,900 were with Southwest Airlines. Nearly 2,500 more flights had already been canceled as of 5 a.m. Tuesday, and the problem could last at least until Wednesday.
Southwest Airlines spokesman Jay McVay said at a press conference in Houston that cancellations have snowballed as storm systems moved across the country and crews and planes weren’t in the right places. was
“So we’re chasing tails, catching up, trying to get back to normal safely. This is our number one priority. As soon as possible,” he said. It’s how we got to where we are today.”
Passengers stood in long queues trying to rebook flights. “We are concerned by reports of Southwest Airlines’ unacceptable cancellations and delays and lack of prompt customer service,” the Department of Transportation said on Twitter. The tweet said the agency would investigate whether Southwest could do something about the cancellation and whether the airline is complying with its customer service plan.
Southwest CEO Bob Jordan said in an interview with The Wall Street Journal that airlines are cutting just over a third of their normal schedules so that crews can get back to where they need to be. Said it would fly.
“Today has been a tough day. Maybe tomorrow will be another tough day,” he said Monday night. “This is the biggest event I’ve ever seen.”
https://wgntv.com/news/chicago-news/dot-to-probe-southwest-cancellations-that-stranded-flyers/ DOT Investigating Southwest Cancellation That Stranded Flyer