Call the IRS?Hold times have been significantly reduced this tax season

To: Fatima Hussain, Associated Press


Has been updated:

WASHINGTON (AP) — Taxpayers who called the IRS said the average wait time this tax season is four minutes, compared with 27 minutes a year earlier, officials said Monday.

Ahead of Tuesday’s tax filing deadline, the IRS is promoting better customer service and is giving credit to a significant increase in funding provided by the Inflation Reduction Act that Democrats passed through Congress last year.

On Monday, the federal tax agency reported that the 2023 tax season has turned dramatically upside down from a year ago. A year ago was when the agency had the worst customer service mark on record.

IRS employees have reportedly answered more than 2 million calls and worked directly with more than 100,000 taxpayers this season. The agency also digitized his 80x paper forms for 2022 and cleared his backlog of outstanding 2022 personal tax returns.

New IRS Commissioner Daniel Werfel, who took office earlier this month, said the new $80 billion cash injection over the next decade will be used to help federal tax collectors become faster, more tech-savvy, and “improve the real world.” ” promised to be able to provide taxpayer.

“We are looking to dramatically improve our services,” said Wally Adeyemo, undersecretary of the Ministry of Finance, at an Urban Institute event on Monday.

At the same event, former IRS Commissioner Charles Rossotti was more critical of the IRS spending plans. “We are under-allocated to technology,” he said. “We need to spend more time on our compliance strategy.” Call the IRS?Hold times have been significantly reduced this tax season

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