Massive outages at Amazon disrupt business across the United States | WGN Radio 720

A major outage on Amazon’s cloud computing network on Tuesday severely disrupted the services of various US companies for more than five hours. This is the latest sign of how concentrated the businesses that keep the Internet running.

The Amazon Web Services incident primarily affected the eastern United States, but nevertheless affected everything from airline bookings and car retailers to payment apps and video streaming services to Amazon’s own large-scale e-commerce. I did. This also included the Associated Press. The Associated Press publishing system was almost non-functional throughout the day, severely limiting its ability to publish news reports.

Amazon hasn’t said exactly what went wrong yet. In fact, the company restricted Tuesday’s communications to simplify the technical description on the AWS dashboard, and a brief statement delivered via spokesperson Richard Rocha said the outage was Amazon’s own warehouse and delivery. He admitted that it had an impact on his business, but the company said, “As soon as possible.”

Approximately five hours after many companies and other organizations began reporting issues, the company said in a post on its AWS status page that it “mitigated” the underlying issue that caused the outage. , There was no explanation. For some affected companies, it took more hours to thoroughly check the system and restart their services.

Amazon Web Services was previously run by Amazon CEO Andy Jassy, ​​who took over the founder Jeff Bezos in July. Operating cloud services is at the heart of Amazon’s big profits. According to a Synergy Research report, it occupies about one-third of the $ 152 billion market for cloud services. This is a larger share than its closest rivals Microsoft and Google combined.

For technician and public data access activist Carl Malamud, the AWS outage highlights how big tech has distorted the Internet. The Internet was originally designed as a decentralized and decentralized network aimed at withstanding large-scale disasters such as nuclear attacks.

“Collecting everything in one place, whether it’s Amazon’s cloud or Facebook’s monolith, violates that basic principle,” he said, developing the first radio station on the Internet and later an important database of the US Securities and Exchange Commission. Malamud, who made the online, said. “When Facebook became the vehicle for a large disinformation campaign, I just saw it today because of Amazon’s failure.”

Extensive, often long-term outages due to single-point failures appear to be becoming more and more common. In June, behind-the-scenes content distributor Fastly failed, temporarily shutting down dozens of major internet sites, including CNN, the New York Times, and the UK Government’s home page.

Then, in October, Facebook (now known as Meta Platforms) made a “wrong configuration change” of an hour-long global outage that shut down Instagram and WhatsApp in addition to its nominal platform. I blamed you.

This time, the problem began in the morning on the east coast of the United States, said Doug Madley, director of Internet analytics at network intelligence company Kentic Inc. Netflix was one of the most famous names affected. Kentik found that traffic to streaming services was reduced by 26%.

A customer attempting to book or change a trip on Delta had a problem connecting to the airline. “Delta is working to quickly restore the functionality of the phone lines that AWS supports,” said spokesman Morgan Durrant. The airline apologized to the customer and advised them to use their website or mobile app instead.

Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage. Customers have reported outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. Southwest spokesman Brian Parish said there was no major disruption to the flight.

Toyota spokesman Scott Vazin said the company’s eastern US region for dealer service went down. The company has apps that access items such as inventory data, monthly payment calculators, and breaking news. Over 20 apps have been affected.

Also, according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, Disney + reported problems. The McDonald’s app was also down. However, American Airlines, United Airlines, Alaska Airlines and JetBlue Airlines were unaffected.

Madley said there was no reason to suspect malicious activity. He said the recent massive outage clusters reflect how complex the networking industry has become. “More and more of these outages are the result of automated and centralized management,” he said. “This will lead to outages that are difficult to avoid altogether due to operational complexity, but when they occur, they have a huge impact.”

It was unclear how the outage was affecting or not affecting the federal government. A US cybersecurity and infrastructure security agency is working with Amazon in an email reply to a question “to understand the potential impact of this outage on federal agencies or other partners.” I said there is.

Massive outages at Amazon disrupt business across the United States | WGN Radio 720

Source link Massive outages at Amazon disrupt business across the United States | WGN Radio 720

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