Champaign — After deciding that it was time to open a new full-service branch in Champaign, Fisher National Bank officials found a location and approved the preliminary plan.
However, a coronavirus pandemic broke out before embarking on a project at 3105 S. Staley Road in Champaign, changing customer service options for many companies, including banks.
Ryan Heiser, President and Chief Executive Officer of the community, said: “We had a lot of conversations within the company to decide whether to move on in uncertain times. We asked what the future consumer trends would be, and the pandemic going forward. I was wondering how to change the face-to-face interaction of. “
After careful consideration, the plan to move the building forward was approved.
“Ultimately, we decided we were in the customer service industry. We can do a lot over the internet and on the phone, but we know it’s better to have a face-to-face conversation. In the long run, it’s still the answer. It will be. “
A 9,000-square-foot, $ 2.5 million two-story building opened in August. This includes offices, counters, lobbies, mortgage centers, drive-throughs and meeting rooms.
“I’m really excited to be in Champaign. I’m very happy with the location and love the new building,” said Heiser, who has been working at the bank since 2006.
Fisher National Bank opened operations in downtown Fisher on November 18, 1955. In September 2000, the bank opened a new 4,000-square-foot facility in Fisher, and only two years later, it opened its first branch in a Mahomet convenience store. June 2006, Mahomet’s 1501 E. Oak St. A full-service facility has opened in.
In November 2012, FNB Mortgage Solutions opened on the corner of Neil Street and St. Mary’s Road in Champaign. Lenders at this facility can make all kinds of loans, but they are primarily focused on mortgage lending and work directly with customers and realtors to buy a home.
“We thought it was time to move to Champaign, which has full-service facilities, and expand our business from mortgages to commercial lending and time deposits,” Heiser said. “We continue to grow, and I think many of them are related to treating people properly and understanding the needs of small business owners.”
“Since its inception, we have provided the community with financial resources for growth and prosperity,” said Mike Estes, president of FNB, who joined the bank in 1975. .. Loan decisions are made here and are quick. “
Instead of hiring an outside company to manage a new project from start to finish, a team of board members and executive officers did a lot of work.
“We are also focusing on the other characteristics that are there,” Heiser said. “We looked at features such as exteriors and gutters and incorporated many of those features into the building to suit our neighborhood.”
The new branch has 15 employees, some of whom have been promoted, including new employees. Kyle McFarland is the vice president of the facility and director of commercial loans, and Carla McFarland is the branch manager.
“Kyle spent some time at our other facility and actually started running. Carla has been with us for 18 years and has become a champagne anchor pin in all her experience,” Heiser said. I did. “She knows our business from front to back.”
Heiser admits that opening a new facility during a pandemic has its drawbacks. Construction costs have increased and some customers are still paying attention to too many interactions.
“It’s a strange concept that a pandemic occurs, we adhere to all the rules of social distance, and we still want everyone to see our new facility,” he said. “I know if I’m not ready to come to the store yet, but in the future it’s time to be more comfortable, but when talking to small business owners, they like a lot of faces. Face-to-face conversations and much of our business are built on trust.
“It’s good to meet with small business owners in person, as it can be difficult to interpret messages by email or phone. You can read each other’s body language and build good relationships and trust. That’s what drives our business. “
Latest Examples of Fisher National Bank Expansion Champaign Branch | Work
Source link Latest Examples of Fisher National Bank Expansion Champaign Branch | Work