Dovetail, RDB Consulting Strengthens Ackermans Oracle Database Management and Support

Logistics and supply chain software specialist Dovetail has partnered with RDB Consulting to provide retail giant Ackermans with local Oracle database management and support.

Founded over 100 years ago, Ackermans is a South African chain store with over 700 clothing retailers across South Africa.

Shermandra Singh, Commercial Director of Dovetail, states that Ackermans needs local support for Oracle databases. It is utilized by the K.Motion Enterprise 3 PLWMS implemented by Dovetail. At a state-of-the-art warehouse in Hammersdale, KwaZulu-Natal. The warehouse operates 24 hours a day, 7 days a week, supplying products to branches nationwide. “As focused users, it’s important that there is no downtime. They needed support for the maintenance and management of best practices, preferably from South Africa,” says Shin. Databases were previously supported outside of North America, but due to the time difference, many local customers choose local support.

Dovetail evaluated several local partners, but chose RDB because of Oracle’s skills, professionalism, and pricing strengths. RDB Consulting has signed a contract with Dovetail to provide Oracle Database Outsourcing services, implementation of IT best practices, and proactive monitoring to provide value-added services such as weekly health reports and customer site documentation / site architecture documentation. I am.

“As an extension of our business from the customer’s perspective, it was important for our Oracle database management partners to share our values ​​and deliver them as expected,” he says. “RDB Consulting is flexible, responds to reporting requirements for our clients, and worked closely with us and our customers to ensure optimal performance.” Among the benefits for our clients is business continuity. There was a sense of security that local support was available 24/7 to ensure, and a dramatic reduction in backup time. “Optimal management reduced backup times by about 75% and improved the performance of other applications,” says Singh. Partners also worked together to identify and prepare for resource constraints that may arise as the business grows. “We also saved money by using local resources instead of global resources, and we were able to return these savings to our customers.”

According to Singh, the partnership has been so successful that Dovetail is negotiating with RDB Consulting to provide similar database management and consulting services to other major Dovetail clients.

Founded in 1995 as a relational database consulting organization, RDB Consulting is an Oracle Platinum Partner. Geni Farm Besa, general manager of RDB consulting, states that RDB is differentiating in several ways in the market. Our rates are very competitive and one of the few companies to be ISO 20000 certified, proving that we do everything according to best practices and industry standards. We also believe that there is no one-size-fits-all size, so we bundle it into a portfolio of value-added services that our clients can customize. “

Dovetail, RDB Consulting Strengthens Ackermans Oracle Database Management and Support

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